I've been using fittr since 2017 and this is the 5th time I am signing up. Sheenam is the 4th coach I picked on this platform. She is very knowledgeable and took time to listen to my concerns and followed up with a call after I gave her updates every week. I really enjoyed working with her the first time and so decided to renew again, this time for a couples transformation with my husband. The first week of renewal went well and everything started going downhill from there. She has huge communication problems. I had to continuously follow up for a couple of days before she will upload a new chart. She will ask to schedule call and when we finally manage to find a time that works for the both of us she will not be available at the set appointment. She wont reply to your messages at all. I was ghosted for more than a week before I decided to give up. I'm really tired of running behind her, following up twice a day to get the updated chart. There was still 20-25 days left on my plan when she completely ghosted me. No reply at all. She is so unprofessional. I didn't expect this from such a great platform. This is my first bad experience with a coach. I felt like I wasted money when I renewed another 12 weeks with her. I gave her enough chance to get back to me but she didn't. In the 12 weeks program, I got a total of 4 charts. I took a vacation for a week so that 10 days was on me. But after that she didn'tbother to reply to my messages or get on a call with us. She asked us to send videos of our workout and never gave any feedback on that as well. This was such a disappointment.